Ensuring quality is paramount at Linear Title & Closing.
We go to great lengths to ensure that our employees, our clients and our vendors are satisfied with the services we provide. Linear is one of the few Title & Closing Companies that monitor both Client Satisfaction and Employee Satisfaction. The creation of our customer satisfaction team, which monitors borrowers’ satisfaction through phone and online surveys, in conjunction with our Escalations department has led to a satisfaction ratio of over 94%. Linear Title & Closing maintains an “A+” rating with the Better Business Bureau.
Please see a list of checks and balances that are in place and designed to ensure compliance and quality.
Audit of Escrow Accounts and Escrow Policies – Linear Title writes title insurance through several underwriters and as a result our process for disbursements and our escrow accounts are frequently audited to ensure our policies and procedures are compliant with the most current RESPA regulations. In 2011, Linear was audited on three different occasions. Linear successfully passed all audits with its highest marks since inception. Linear Title & Closing, has never failed an audit.
Audit of Entire Accounting Process – In addition to required audits by our underwriter, Linear engages the firm of Muto, Vollucci & Co, to audit our accounting policies, procedures and books annually.
SSAE 16 (Statements on Standards for Attestation Engagements No. 16) SOC 1 & SOC 2 – Linear Title & Closing has successfully completed an audit in accordance with the SSAE 16 SOC 1 auditing standards. The audit was conducted by an independent SSAE 16 auditing firm, and consisted of an in depth analysis of its accounting policies and procedures, technology infrastructure, business processes centered on technology, and operational policies and procedures.
Compliance – The Law firm of Bardorf & Bardorf has been engaged by Linear Title & Closing since 2005 to ensure Linear’s policies, procedures and business strategies are compliant.
CRESPA Audit – Every August, Linear undergoes an audit with the state of Virginia to ensure our policies and procedures are compliant with Virginia’s Consumer Real Estate Settlement Procedures Act (CRESPA).
Texas Department of Insurance (TDI) – Linear’s Texas operations are monitored and audited by the TDI.
Continuing Education – Currently Linear has 9 employees on Staff who routinely attend compliance seminars and company sponsored continuing education events.
Escrow of CA – The state of California requires all escrow agents disbursing California loans to be licensed. As a result Linear adheres to the requirements.
Board of Directors – Linear’s Board of directors is comprised of industry professionals who govern Linear’s business strategies.