Jonathan has been a stellar employee and has really stepped up his game in the Escalations Department within the past 6 months. With call and action volume increasing he has been a crucial member of the team striving to take and break the record numbers of calls per day. Jonathan does an amazing job of handling as many calls as he can without transfer. He has received multiple client compliments about his helpful nature and his knowledge in all products. He has also received accolades from fellow coworkers thanking him for helping filter out calls that would typically be transferred to their team. Jon is always willing to answer any and all questions a caller may have and if he does not know the correct answer, he will be sure he finds it and relays correct information. Jonathan’s hard work and ambition has truly has earned him this recognition. Congratulations Jonathan!!!