Doug started his Linear career in the Closing Department in April of 2016. Doug quickly learned all facets of closing operations, aided by his willingness to take difficult calls, and his tireless efforts to get escalated situations resolved and closed made him stand out in a positive way. During initial refining of the closing process into a lender-based model, Doug was the first closer to test the process. Despite the withdrawal of that model in favor of a regional one, Doug's impeccable handling of their closings impressed the lender he worked with, and they continue to hold him in high regard.
Doug was one of the first closers to use our new platform, and has provided valuable feedback on ways to refine that system to meet our closing model. Doug now supervises our Midwest closing queue, which is the first region we have eliminated the use of BPO in. We look forward to his continued growth with the company!