Congratulations to Macarenna Valdivia, Escalations Specialist in Linear’s Rhode Island Headquarters
Macarenna began her Linear career in November 2016 within the Escalations team, bringing with her an extensive history of superb customer service as a retail supervisor. Despite how stressful the role of an Escalations Specialist can be, her positive energy throughout the entire work day never fails to impress her teammates.
Driven to succeed, Macarenna is always trying to improve her metrics and provide an even better experience for our clients and customers. She takes the initiative on learning additional tasks to help complete company projects outside the scope of her job, and has stayed late on numerous occasions to catch-up her team’s email queues.
Macarenna has played a crucial role in building our client relationships one call at a time. She helps bring her department together with team-building ideas and events, and strives to win each friendly team competition – and usually succeeds! Macarenna is also not afraid to seek guidance on how to handle escalated situations in order to further her knowledge base moving forward. She truly cares about the quality of the work she is producing and it is apparent to everyone.
Macarenna, you are a true team player and an invaluable member of our Linear work family!